![]() ![]() "Unfortunately, there wasn't any other flight available."ĭefeated, the family headed home. "They accepted the passport right away and said that they would try to get us on a different flight," she said. The family headed to another budget airline's desk and were told the passport's tear was small and fine to travel with, she said. Rachael said the Ryanair worker told her other airlines might be willing to accept the passport. The family decided to look for other options. ![]() Rachael said their son encouraged them to go on their eight-day trip without him. Meanwhile, Jake's parents were still able to board the flight. Jake Burton and the tear in his passport. They believe it happened when Jake used his passport recently as his main form of identification after his wallet and IDs were stolen.īI couldn't find anything on the airline's website with information about damaged passports, but a Ryanair representative told BI the top corner of the passport was also missing and said in a statement that "this 19-year-old adult passenger was correctly refused travel on this flight from East Midlands to Alicante (28 Dec) by the gate agent at East Midlands Airport as his passport was damaged and therefore not valid for travel."īut the UK government says a damaged passport is "one which the customer cannot use as proof of identity because of its condition." This can include laminate peeling, detached pages, "where the front, back or personal details page has been cut," or damage like tears, rips, or bite marks, the website states. Jake's passport had been issued in October 2022, and the family said they hadn't noticed the tear. On the first page of the passport, above the page that displays Jake's photo and information, was a tear near the binding of the passport. A small tear in the passport prevented the 19-year-old from flying The flight started boarding, and when the family reached the desk to scan their tickets and have their passports checked, a Ryanair worker told Jake that his passport was damaged, Rachael said.
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